frequently asked questions

do you have a photo gallery?

You'll see lots of images of Auchrannie and Arran as you browse our website.

We also have an image gallery, justclick here.

   

Are leisure facilities included with my booking?

All room rates include the leisure facilities in both hotels although activities in the Games Hall do incur extra charges. For hotel guests towels are provided free of charge at each of the leisure desks, lodge guests are provided with their own towels in each lodge.

   

Are there laundry/ironing facilities?

There is a Guest laundry Form and Laundry bag stored in the wardrobe of guest rooms. Guest can complete the form with the number of items to be laundered and hand the bag into Reception. 

Each bedroom is equipped with an iron and iron board.

   

Do you offer babysitting service?

Should guests require a babysitter this should be organised prior to arrival and reception would need to be informed of the times required and the ages of each child. This is not a service provided by Auchrannie; babysitters are Housekeeping staff who are generally available in the evenings. Payment is made directly to the babysitter, not through Auchrannie.

   

Is there a safe in my room?

All Hotel rooms have a safe in the wardrobe.  Alternatively, guest can deposit valuables in a sealed bag and leave item in Hotel Reception safe.  In Resort NO rooms have a safe.  However, the same as Hotel guests they can deposit valuables in a sealed bag and leave item in Resort Reception safe.

   

Is a deposit required when making a booking?

No deposit is required for hotel rooms at the time of booking; everything is settled on departure, although hotel rooms do have a 48 hour cancellation policy.
Lodges require an initial non- refundable 20% deposit at the time of booking, with the full balance payable 28 days prior to arrival.

   

Can Auchrannie cater for guests with dietary requirements?

 The three restaurants can cater for various dietary requirements. We would advise informing us during the booking process if making a hotel or lodge reservation, alternatively inform the restaurant staff of any requirements prior to dining.

   

Can Auchrannie offer accommodation for guests with disabilities?

We can offer rooms in our hotels and a lodge which can provide guests with facilities for varying levels of disabilities, our reservations team would need to be informed of guests specific needs during the booking process in order to allocate the correct type of room.

   

Where can i view your latest tariff / rates?

Our rates change daily. Throughout the year we also run numerous special promotions and packages details of which can be found on our Special Offers page.

If you have specific dates in mind you can check all the available rates using our online booking system, alternatively please call us on +44 (0)1770 302234 where a member of the reservations team will be able to assist you.

   

Can you provide a wheelchair?

 We do not have any wheelchairs on site, but we can contact the local Red Cross group if a guest requires a wheelchair, commode, walking aid, etc.  This is best to be booked in advance of their stay.  There is no charge for the service, but a donation is always welcome.

   

Can I order a packed lunch?

Guests must complete a packed lunch form, selecting their preferred sandwich filling, etc. Packed lunch forms can be collected at the various receptions and has to be completed with the room number and time packed lunch is required.

   

How do I book the ferry if I am bringing a car?

If you intend to bring your car we would strongly advise booking your ferry crossing prior to your arrival. This can be booked through Caledonian MacBrayne by calling 0800 066 5000 or by visiting: - www.calmac.co.uk  Car passengers are advised to be checked in no later than 30 mins prior to departure.

 Guests who intend to travel as foot passengers can purchase their tickets prior to boarding the vessel at Ardrossan and foot passengers are advised to be on the vessel at least 10 minutes prior to departure. 

   

Can you send me photos of the bedrooms?

Pictures of the three different types of accommodation on offer at Auchrannie can be found here.

   

Can I order champagne/wine or other gifts to be in room for arrival?

We offer a wide selection of items such as Arran Aromatics gift packs, James handmade chocolates, flowers and various wines which can purchased prior to guests arrival, which can be in their room when they arrive. Further information and prices can be found here.

   

Can I get married at Auchrannie?

Here at Auchrannie, we offer a relaxed and flexible approach to your big day combined with personal attention and professional service. We promise to treat you as individuals and are happy to arrange your wedding or civil ceremony to suit your needs and preferences.
Whether your event is an intimate affair with just a few guests or a much larger event, we have the space and facilities to cater for up to 100 guests for the wedding breakfast and up to 175 guests for the evening reception.

For even larger gatherings a marquee can be erected in the grounds. Further information can be found here :-

   

Can I have a special event, meeting or conference at Auchrannie?

We can offer a wide range of facilities here at Auchrannie which can cater for various special events or conferences from small groups up to 100 delegates. Further information on what Auchrannie can offer can be found here:- 

   

Where can I buy Auchrannie gift vouchers?

Auchrannie gift vouchers can purchased for any specified amount to use towards any of our services such as Espa treatments, dining, Arran Adventure, accommodation etc. These can be purchased by calling our reservations on 01770 302234 or online by clicking here :-

   

Where can I find out about the special offers available at Auchrannie?

We offer various packages throughout the year which can cater for a wide range of individual or family’s needs; these can incorporate treatments in the Aspa, access to the Playbarn, Arran Adventure activities, dinner in our three restaurants. For further information on the packages on offer here at Auchrannie please visit: - http://www.auchrannie.co.uk/special-offers/special-offers.html

   

Where can I find out about what there is to do on Arran?

There is plenty to do on the Isle of Arran from golfing, hill walking, pony trekking and bird watching amongst others. For further information on things to do around the island please visit:-
http://www.auchrannie.co.uk/explore-arran/explore.html
or on the Visit Arran site:-
http://www.visitarran.com

   

Where can food allowances be used onsite?

All packages with food allowances at dinner can be used in any of our restaurants and there are no restrictions on what can be ordered from the menus. Room service is also included in you allowances during dinner times although this does incur a £5 tray charge.

   

Are dogs permitted in the hotels or lodges?

We do offer dog friendly accommodation in both our hotels and a majority of our lodges. We would need to be informed during the booking process that you intend to bring a dog in order to allocate dog friendly room. Dogs are charged at £10 per night per dog in each of the hotels for the first three nights and our lodges incur a flat rate of £30 per stay.

   

do you offer a pick up service from the ferry?

Guests travelling without their own transport can take advantage of our courtesy mini bus services which operates between the resort and Brodick Ferry Terminal.

For arrivals, the service leaves the ferry port after all passengers have disembarked the ferry.

For drop offs, the mini bus departs from outside the main doors of the spa and hotel 30 minutes prior to scheduled ferry sailing times. Guests wishing to use this service are advised to book in advance by calling us on +44 (0)1770 302 234

   

Do we need to pre book treatments at the Aspa?

We would strongly advise guests to book  treatments in advance of their stay to avoid disappointment as treatment times do fill up quite quickly, further information and a copy of the current brochure and price list can be found here.

Treatments can booked by calling 01770 303303 or by emailing relax@theaspa.co.uk.

   

Are restaurant bookings required before arrival?

We do advise making restaurant bookings for 1869 and Brambles to avoid disappointment as certain times are quite popular during the hours of service for each restaurant. Our Cruize restaurant does not require any prior bookings except for tables of ten or more. Bookings can be made online for 1869 by clicking here and Brambles by clicking here or by calling our reservations team on 01770 302234.

   

What are the car parking facilities at Auchrannie?

Car parking facilities are provided at various locations throughout the Estate and there is no charge for guests using the car parks. We do advise guests to inform us of their car registration in case the alarm activates or the lights are left on.

   

Do you have a drying room for wet weather gear?

In Resort we have a drying room located in the corridor by the back door (exit to rear car park and Playbarn). In Hotel we have a drying room located by the Hotel Leisure changing rooms. Please note that both drying areas are left UNLOCKED and guests should be advised that they are leaving their belongings at their own risk.