Gift Voucher Terms

Hogmanay & special Events Tickets

Tickets are non-refundable unless the event is cancelled.

Children's tickets relate to children up to and including the age of 12.

Tickets will be despatched by post prior to the event, you should receive your tickets no less than 6 weeks prior to an event. Tickets for Hogmanay events will be despatched during November.

 

General Terms and Conditions for Gift Vouchers

Regular Gift vouchers are valid for two years from date of issue.

Special offer vouchers and Free of Charge vouchers may have a shorter validity period and/or may have special conditions attached.

The maximum value of monetary gift vouchers is £50 and all orders for monetary gift vouchers above this value will be made up of multiple vouchers (e.g. a £250 gift voucher will comprise 5 x £50 vouchers).

No responsibility will be accepted for lost, stolen, or damaged Gift Vouchers and such vouchers shall not be refunded or replaced.

Gift Vouchers can not be exchanged for cash.

The maximum cash change given on vouchers is £5. No cash change is given on promotional vouchers.

Where gift vouchers and purchased for specific products and services and the price of that product subsequently changes then the bearer of the gift voucher will be responsible for paying the difference between the original gift voucher value and the new price.

Allow up to 5 working days for delivery of gift vouchers by first class post. For delivery within 2 working days please use the "Special Delivery" option. International orders may take up to 14 working days for delivery.