Auchrannie Resort celebrates Customer Service Excellence award

Auchrannie Resort has been named this year’s winner of the Herald “Customer service excellence" award.

Now in its third year, the Herald Family Business Awards recognise outstanding achievement in Scottish business, the length and breadth of the country and across all industries.

Auchrannie has now won an award in each of the three years the awards have been in operation and it is the second time that they have collected the “customer service excellence” award; winning for the first time in 2012 and making the finals in 2013.

The Johnston family were represented at the ceremony by executive director Linda Johnston; speaking after collecting the award Linda said “Delivering five-star customer service is what Auchrannie has built its reputation on. This award is great recognition for every single member of the team who has played a part in that”.

Auchrannie has on ongoing commitment to train and develop of all of its employees to deliver the highest levels of customer service and this has resulted in an increased level of repeat and referral business as well as exceptional feedback from guests.

News of this latest accolade rounds off another award winning year for Auchrannie which has seen them named by TripAdvisor as the number one family hotel in the UK (23th best in the world) for the second year running. Eighteen69 was also named winner of the 2014 informal restaurant at this year’s Scottish hotel awards.

Since the doors first opened, the reception staff have checked in over 93,000 guests, whilst the chefs in Cruise have been very busy serving up 815,815 meals.

Commenting on the 10 year anniversary General Manager Richard Small said “It has been an amazing 10 years. Since day one guests have flocked to us and returned time and time again. The Spa has been constantly evolving during that time and everyone on the team can be very proud of what has been achieved.”

Staff, some of whom have been part of Auchrannie throughout the last ten years assembled for a group photo to mark the 10th birthday celebrations.