The BOOK WITH CONFIDENCE policy applies for all stays completed by 31st March 2027.

Every year 750,000 people travel to and from Arran by ferry. The overwhelming majority of those visitors experience no disruption to their journey. However, on occasion, weather or technical issues can cause issues.

At Auchrannie we want our guests to worry less about things not going quite to plan, ensuring when things don’t work out, we are there to support them. 

Our BOOK WITH CONFIDENCE policy outlines how our team will look after our guests if their journey to us or their journey back home is disrupted due to ferry issues. 

PROBLEMS GETTING HERE?

  • If the journey to Auchrannie is disrupted due to ferry cancellations delaying your arrival by more than 4 hours, we’ll let guests cancel without penalty.
  • There will be NO charges for late cancellations
  • Where a guest is unable to travel with their car we will provide complimentary shuttle service to/from Brodick ferry terminal and the resort for their arrival/departure.
  • ANY deposits paid for an unused stay will be refunded within 7 days,
  • Any 3rd party vouchers used to book a stay will be extended(1) or refunded(2)
  • Any special offers booked will be honoured at a later date(1).

PROBLEMS GETTING HOME?

  • Should a confirmed ferry booking be cancelled on the homeward journey we have put in place measures to make the delay as comfortable as possible.
  • We’ll allow guests a complimentary late check-out where possible.
  • Our team will provide regular updates on the ferry status and advise guests of the compensation they are entitled to claim as a result of any delays and the process for making a claim.
  • For booking made before 30th September 2026 - we’ll provide any additional night's accommodation required (when available) FREE OF CHARGE(3)(5) to guests who stayed with us the night previous(5)(6)(7) and have a confirmed ferry booking for the day of the disruption and are unable to leave the island at any point that day as a result of weather disruption.
  • For booking made after 1st October 2026 - we’ll provide any additional night's accommodation required (when available) at £29 per person per night(4)(5) (by means of a credit which can be used in any of our restaurants and bars) to guests who stayed with us the night previous(6)(7)(8) and have a confirmed ferry booking for the day of the disruption and are unable to leave the island at any point that day as a result of the weather disruption.

BOOK WITH CONFIDENCE TERMS AND CONDITIONS:

  1. Extension of 3rd party vouchers or honour of special offer rates may be subject to restrictions on dates. These will be communicated at the time of amendment.
  2. Refund of 3rd party vouchers is subject to the provider's terms and conditions; however, Auchrannie will offer assistance where required in making this possible.
  3. For bookings made before 30th September 2026 - FREE OF CHARGE accommodation is on a room-only basis and excludes any meals. Housekeeping services will be on a request basis. It will be available to any guest who booked direct through the Auchrannie website, through the Auchrannie reservations department or through selected partner channels (ITISON). Free of charge accommodation is not available when bookings have been made in full or partly via a 3rd party OTA (e.g. booking.com, Expedia, Agoda, Wowcher, MyHotelBreak). Excludes motorhome bookings. FREE ROOMS subject to Auchrannie having availability.
  4. For bookings made from 1st October 2026- we will charge £29 per person, which will be applied as a credit to the guests room and can be used in any of our restaurants and bars. Housekeeping services will be on a request basis. It will be available to any guest who booked direct through the Auchrannie website, through the Auchrannie reservations department or through selected partner channels (ITISON). £29 per person accommodation is not available when bookings have been made in full or partly via a 3rd party OTA (e.g. booking.com, Expedia, Agoda, Wowcher, MyHotelBreak). Excludes motorhome bookings. £29 per person rooms are subject to Auchrannie having availability.
  5. Weather disruption only. In the event of technical or operational issues, Auchrannie will charge no more than the amount of compensation which can be claimed back from Calmac. The room type offered for the free/£29pp nights(s) may differ from what was booked on the nights prior to the disruption. FREE/£29pp ROOMS available when there are no available ferries to allow guests to leave the island. Guests who choose not to leave the island on an available sailing will be excluded from the FREE/£29pp ROOM offer.
  6. A paid stay on a regular consumer rate. That is any rate with a nightly charge in excess of £1. Exclusions will include LODGE OWNERS, CORPORATE RATES, STAFF RATES, ANY ROOM ROUTED TO SALES LEDGER or FOC RATE (e.g. CHARITY VOUCHERS or COMPETITION WINNERS).
  7. The night booked previously must have been done so at least FOUR days in advance of arrival or prior to any announcement of disruption, whichever is greatest.
  8. The guest must not have had a previous booking for the night of disruption which was subsequently cancelled or amended less than FOUR days in advance or after any announcement of disruption had been made.