I'm travelling without a car, how do I get to the resort?
Auchrannie is a pleasent 20 minute walk from Brodick ferry terminal. We also operate a complimentary shuttle service to and from each sailing, to collect you or your bags (should you choose to walk). This service can be booked online or by calling us on 01770 302 234.
Can I bring my pet?
We welcome dogs to the resort, unfortunatley we are unable to accept any other pets. You can add dogs during the online booking process or let us know by calling our reservations team on 01770 302 234. For more information about where we welcome dogs, check out our VIP guide.
What time is check in and check out?
Check in and check out times vary by accommodation type, the follow times currently apply:
Check in for House Hotel, Spa Resort & One Bedroom Retreats is 2pm, check out is 11am
Check in for Lodges, Cedar Cottage and Two Bedroom Retreats is 4pm, check out is 10am.
Can I get an early check-in?
Early check in can not be guaranteed, however we will do our best to get you into your accommodation as early as possible. Drop by our reception desk as soon as you arrive on the island and our team will ensure your room is prioritised.
Can I get a late check-out?
We can not guarantee late check outs in advance. However our reception team will be able to advise either on the day or the day prior to departure whether this might be possible. A late check out fee may apply.
Do I need to book in advance for restaurtants and spa treatments?
We always recommend booking at least a few days in advance to ensure you get your preferred dining or spa times. Bookings can be made online or by calling us on 01770 302 234. There is no need to book for breakfast, lunch or to use any of our leisure facilities.
Can I order a special extra for my room or my friends room?
Of course, we offer a range of wines, sweet treats and other gifts which can be delivered to the room, accompanied with a hand written card. These can be ordered online or over the phone, 01770 302 234.
What happens if the ferries are cancelled the day I’m due to travel?
At Auchrannie we want our guests to worry less about things not going quite to plan, ensuring when things don’t work out, we are there to support them. That's why we implemented our Book With Confidence policy. If you were due to arrive today and have experienced issues with the ferries, we ask that you still get in touch with us directly to discuss your booking.
When do I pay for my accommodation?
Rooms / retreats booked direct with ourselves will be paid for on departure unless on a promotional rate which states otherwise. We will send you a copy of your invoice on the day of your departure via email. There will be a link on the email you can click to pay your invoice. Alternatively, dial "0" from the phone in your room or pop by reception. If you have checked out and haven't received your copy, please contact us by emailing hotel@auchrannie.co.uk or by giving us a call. If you wish to pay before staying or you have booked a stay as a gift for someone, please give us a call on 01770 303324. For Lodges, a 20% non-refundable deposit is taken at time of booking with the balance due 28 days prior to arrival. We will take this from the card on file. Once the balance is taken, this is then also non-refundable. We advise taking out travel insurance. If you are booking for a group (6+ rooms) or have booked through an agent / 3rd party, then the payment terms may be different. Please refer to your specific confirmation for details.
Can I leave a tip?
At Auchrannie, we strongly believe that all of our team members contribute to the awesome service experience received by our guests and we believe in the full and fair distribution of tips and gratuities. We work with an independent troncmaster who allocates tips fairly in line with the rules of the scheme. Auchrannie pays all charges relating to card gratuities and the administration fee for the scheme, meaning that 100% of the tips received from our guests are distributed to the team on a monthly basis.
What’s the difference between the House Hotel and the Spa Resort?
We have two hotels on site, the more traditional House Hotel and the modern Spa Resort. Both buildings are just a short walk from each other. . Hotel Bedrooms can accommodate up to 2 adults with some rooms also able to take an infant. Spa Resort Bedrooms can accommodate up to 3 adults or 2 adults and 3 children (other than our Feature rooms which are for up to 2 adults).
Will there be a bath in my room?
We are able to offer guests the choice of baths or showers in most of our room types. All our lodges and retreats have both showers and baths. If you are staying in the House Hotel or Spa Resort and have specific requirements about baths or showers then please email reservations@auchrannie.co.uk or call us on 01770 302 234 and we will be able to help.
Is there wifi?
There is free wifi available in all our restaurants, bars, lounge areas, rooms, lodges and retreats. Connect to the network with the strongest signal. For retreats and lodges, this should be the one with your lodge/retreat name/number. There will be no password required. For retreats and lodges, this should be the one with your lodge/retreat name/number.
Are you child friendly?
If you're travelling with children then you'll find a range of accommodation on the resort that will suit. We have leisure facilities including pools, a games hall and the Playbarn – an indoor soft play and outdoor play area. Both our restaurants have kids menus.
Are you dog friendly?
Dogs are part of the family here at Auchrannie, unfortunately we are unable to accommodate any other pets. A maximum of two dogs are welcome to stay in our rooms and retreats with a maximum of 3 allowed in our luxury lodges. We charge a small supplement of £10 per dog per night in hotel rooms and for lodges and retreats it’s £30 per stay for 1 dog, £40 for 2 or £60 for 3. You’ll find a doggy treat in your room, lodge or retreat on arrival and fluffy towels for muddy paws at our VIP (Very Important Pooch) entrances in both hotels.
As we keep a small percentage of our accommodation dog free, please ensure you've told us in advance about your pooch so we can pop you in dog friendly accommodation.
Dogs are welcome to Brambles restaurant for breakfast, lunch and dinner. We have a separate area called the Waterside bar where you can dine with your dog throughout the day. Our outdoor terrace is perfect for sunny days whilst the cosy couches in front of the log burner can be enjoyed over lunchtime with your pooch. Dogs are also allowed in the bar area of Cruize throughout the day. The balcony is also a great spot to enjoy in the sun! You can leave the dog in the room whilst you are eating or making use of the leisure facilities, just let reception know where they can find you in case your dog becomes distressed. Learn more.
I have a dog allergy, what do I do?
We ask that you inform this in advance so we can allocate you dog free accommodation.
Is there a shop on site?
Our on site shop is open 7am until 10pm. You will find it located in the Spa Resort. You'll find a small range of swimwear suitable for ladies, gents, children and infants. We also sell goggles, pool toys and other swimming accessories as well as local produce including Arran Sense of Scotland products, ishga products, local jams, chutneys and biscuits as well as Arran Dog Bakery biscuits and other gifts / toys. We also stock essentials including toothbrushes, toothpaste and some medications. The closest shop for food and other supplies would be the Co-op in Brodick. If you head back towards the ferry terminal, you will find a small Co-op on the left hand side just a 10 minute walk from the resort. Further down, there is a larger Co-op just opposite the terminal.
Is there a dress code?
We're all very relaxed here. Casual dress is very welcome across the entire resort including all our restaurants and bars. However feel free to impress us with something a bit more glitzy if that's what you'd prefer. There's no dress code at Auchrannie but please remember we are a family friendly resort.
Do you keep lost property?
If you've left something behind we will do our best to reunite you with it as soon as we can. The best way to let us know is to email us at hotel@auchrannie.co.uk or call us on 01770 302 234. We'll need to know what you've lost, when you lost in and where you may have lost it.
